How Flvn Heritage handles enquiry data.
This policy explains how Flvn Heritage handles personal data submitted through its website and enquiry forms. It is written for a UK-based business presenting its collection online.
Who we are
Flvn Heritage is part of Flvn Group Limited, a company registered in England and Wales under company number 10524204. For privacy enquiries you can contact us at heritage@flvngroup.com.
What data we collect
When you submit an enquiry, we may collect your name, email address, phone number, the content of your message, and information about the item you are contacting us about. Basic technical information may also be processed by our hosting and email providers as part of operating the site.
How we use the data
We use enquiry data to respond to your message, provide information about items in the collection, keep an internal record of correspondence, and manage follow-up communication connected to your enquiry. We do not collect this information for unrelated marketing purposes through the enquiry form.
Legal basis
We process enquiry data because it is necessary to take steps at your request before entering into a possible transaction and because we have a legitimate interest in managing customer correspondence and website enquiries.
How long we keep it
We keep enquiry records only for as long as reasonably necessary to deal with the enquiry, maintain business records, and handle any related after-sales or legal matters. Records that are no longer needed should be deleted or anonymised in the ordinary course of administration.
Service providers
Website hosting, database infrastructure, file storage, and email delivery may be provided by third-party processors acting on our behalf. These providers process data only as needed to operate the site and handle enquiries.
Your rights
Depending on the circumstances, you may have rights to request access to your personal data, ask for correction or deletion, object to certain processing, or request restriction of processing. You may also have the right to complain to the Information Commissioner's Office in the UK.